Terms and Conditions

Last updated: 11 August 2026 Effective date: 11 August 2026

1. Introduction#

Welcome to Plaicer. These Terms and Conditions (the "Terms") govern your access to and use of the Plaicer platform, including our website at plaicer.com, our AI-powered mock technical interviews and DSA assessment rounds, our practice challenges and learning content, and any related services we provide (together, the "Service").

The Service is operated by Plaicer Tech Ltd, a limited liability company registered in Malta, with its registered office at Unit No. SG26 SOHO Savoy Gardens, Rue D'Argens, Gżira GZR 1362, Malta ("Plaicer", "we", "us", or "our").

By creating an account or using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms, by our Privacy Policy, by our Refund & Credits Policy, and by our Cookie Policy, each of which is incorporated into these Terms by reference. If you do not agree, you must not use the Service.

If you access the Service through an educational institution's dashboard, separate Educator Terms apply to the institution; those terms are presented within the educator dashboard.

2. Definitions#

"Account" means the account you create to access and use the Service.
"Mock Interview" means the multi-stage simulated technical interview offered on the Service, conducted with the assistance of artificial intelligence.
"Stage" means an individual timed, structured stage of a Mock Interview.
"DSA Round" means a timed data-structures-and-algorithms assessment round.
"Challenge" means any practice coding challenge or code-comprehension exercise on the Service, including the Plaicer 30/30.
"P2P" or "Path to Production" means the structured practice curriculum on the Service.
"Submission" means any code, answer, response, or reasoning you submit to a Mock Interview, DSA Round, Challenge, or P2P exercise.
"Report" means the evaluation report generated by the Service in connection with a Mock Interview or DSA Round.
"Result" means the score, evaluation output, and associated reasoning generated by the Service in connection with a Submission.
"Credit" means a usage unit consumed when you start a Stage or a DSA Round. One Credit corresponds to one Stage or one DSA Round, uniformly across all types.
"Pass" means a paid access package: the One-Time Pass, or a 2-month, 6-month, or 12-month Pass, as described on our pricing page.
"Badge", "Achievement", and "Certificate" mean the digital recognitions of progress that the Service may issue to you.

3. Eligibility#

To register for and use the Service, you must be at least sixteen (16) years old. By creating an Account, you represent and warrant that you meet this age requirement.

To purchase a Pass or any paid feature, you must be at least eighteen (18) years old, or have the consent of a parent or legal guardian who agrees to these Terms and authorises the purchase on your behalf.

If we discover or have reasonable grounds to believe that a User is under 16, we will suspend the Account and delete the associated data in accordance with our Privacy Policy.

Plaicer does not use passwords. To sign in, you enter your email address and we send a one-time login code to that address. You then enter the code on Plaicer to access your Account.

Because anyone with access to your email inbox can request and receive a login code, you are responsible for keeping your email account secure. You agree to notify us promptly at privacy@plaicer.com if you suspect that your Plaicer Account has been accessed by someone else.

4.2 Accuracy of Information#

You agree to provide accurate, current, and complete information when creating your Account and to keep it up to date.

4.3 One Account per Person#

You may hold only one Account. Creating multiple accounts - for example to artificially inflate a leaderboard position, or to evade suspension or a ban - is prohibited and may result in termination of all Accounts you control. Where an Account is terminated for attacks on or abuse of our systems, we may retain a minimal record as described in our Privacy Policy.

4.4 Responsibility for Activity#

You are responsible for all activity that occurs under your Account, including purchases made and Credits consumed.

5. Paid Access, Samples, and Demos#

Access to the Service's features - Mock Interviews, DSA Rounds, Challenges, and P2P - requires a Pass. Free samples of Challenges and demonstration pages for the Mock Interview and DSA Round are available without an Account so you can evaluate the Service before purchasing.

Code entered on free sample pages is not stored by Plaicer. See our Privacy Policy for details of how sample pages handle the code you enter.

6. How the Service Works#

6.1 Mock Interviews and DSA Rounds#

Mock Interviews and DSA Rounds are conducted and evaluated with the assistance of artificial intelligence systems operated by Plaicer. Your performance is evaluated by our systems and compiled into a Report.

Certain Stages require you to use the AI assistant provided inside the Service as part of the exercise itself; where that is the case, the Stage will say so.

Spoken interaction, where offered, is converted to text by your browser's built-in speech-to-text service, which is provided by your browser vendor and governed by that vendor's privacy terms. Plaicer receives and stores the resulting transcript only; Plaicer does not receive, record, or store your audio.

The Service may also provide AI-generated coaching that draws on your Report history to give you feedback on your performance and progression over time.

6.2 Challenges and P2P#

Challenges and P2P are practice features. Challenge Submissions are automatically evaluated by our systems, which run your code against pre-defined test cases in a sandboxed execution environment, or (for comprehension Challenges) compare your selection against the expected answer. P2P tracks your progress through the curriculum.

The Plaicer 30/30 Challenge includes a leaderboard feature; the Privacy Policy describes what is displayed on it.

6.3 Your Own Projects#

Some Stages invite you to discuss your own projects and work. Do not disclose information that is confidential or that you are bound (for example by an employment contract or NDA) not to disclose. Plaicer claims no rights in the projects or work you describe.

6.4 Storage of Your Data#

Your Submissions, transcripts, code, Results, Reports, progress, and Certificates are stored on your Account and retained until you delete your Account, as described in Section 14 and in our Privacy Policy. This is what powers your progress dashboard, your Report history, and coaching that reflects your development over time.

6.5 Licence#

You retain ownership of any original code and content you submit to the Service. You grant Plaicer a worldwide, non-exclusive, royalty-free licence to execute, evaluate, store, and display your Submissions, transcripts, Results, and Reports, and to generate evaluation records from them, for the purpose of providing the Service to you; and to use data derived from Submissions and evaluations in anonymised or aggregated form to calibrate, test, and improve the accuracy and quality of our evaluation systems.

Plaicer does not use your submitted code or interview data to train artificial intelligence models, does not publish your code, and does not share it with third parties except the service providers who process it on our behalf as described in our Privacy Policy, or where legally required.

6.6 Scoring and Recalibration#

Scoring may be adjusted over time to improve accuracy and consistency. Historical Results and Reports remain interpretable as issued. Recalibration of scoring does not entitle you to a refund or to re-evaluation of past Submissions.

6.7 Beta Features#

Features identified as beta, preview, or experimental are provided as-is, may change or be withdrawn at any time, and may not perform reliably.

7. Use of Artificial Intelligence in the Service#

The Mock Interview, DSA Round evaluation, Reports, and coaching are powered by artificial intelligence, including AI models provided by our service providers (see our Privacy Policy). AI inside the Service is a designed feature: it is permitted, and in certain Stages its use is required.

8. Fees, Passes, and Credits#

8.1 What We Sell#

Prices, Credit allocations, and access periods are stated on our pricing page and at checkout. Prices are displayed exclusive of sales taxes; the final price including any applicable tax (such as VAT or GST) is shown at checkout before you pay, in your local currency where supported.

One-Time Pass (€9.99): one full six-Stage Mock Interview and one DSA Round, taken in sequence, plus three (3) additional Credits you may use freely - for example to re-attempt a Stage. The six-Stage interview and DSA Round do not expire - you can start them whenever you are ready. The three additional Credits expire forty-eight (48) hours after your Report is delivered. The One-Time Pass seeds your progress dashboard; you may purchase it as many times as you like, and each purchase adds to your saved history.

2-Month, 6-Month, and 12-Month Passes: each includes an access period and a Credit allocation as stated on the pricing page. Credits from a Pass are pooled; purchasing a further Pass before your current one expires adds its Credits to your pool and extends your access. Unused Credits expire when your Pass access period ends unless rolled over through a further purchase.

Upgrade from the One-Time Pass: if you purchase a 2-, 6-, or 12-month Pass within forty-eight (48) hours of your One-Time Pass Report being delivered, the €9.99 you paid is deducted from the Pass price and the Credits you consumed on that One-Time Pass are restored to your new balance, as shown at checkout or in your dashboard. After the 48-hour window, Passes are available at full price and consumed Credits are not restored.

Add-ons: we may offer optional add-on features from time to time. Each add-on's price, billing model, and terms are presented before you purchase it.

8.2 One-Time Payments#

Passes are one-time, upfront purchases. They are not subscriptions; nothing renews automatically, and your payment method is never charged again without a new purchase initiated by you. If any future add-on uses a different billing model, that will be stated clearly before you buy it.

8.3 Merchant of Record#

Purchases are processed by our merchant of record, Paddle.com Market Ltd ("Paddle"). Your purchase contract for the transaction is with Paddle, which handles payment, applicable taxes, currency conversion, and invoicing. Paddle's checkout terms apply: https://www.paddle.com/legal/checkout-buyer-terms

8.4 How Credits Are Spent#

A Credit is consumed when you start a Stage or DSA Round.

If a failure on our side prevents your session from completing, the Credit is restored automatically, or on request to our support email within seven (7) days of the affected session.
Credits are not restored where a session fails or ends because of your own internet connection, device, or browser, or because you abandoned a Stage you started.

8.5 Fair Use#

Access under a Pass is for your reasonable personal use. We may apply rate limits or throttling where usage patterns indicate automation, sharing, or abuse, and we may suspend Accounts engaged in systematic abuse of computing resources.

8.6 Non-Transferability#

Passes and Credits are personal to your Account. They cannot be transferred, shared, resold, or exchanged for cash, and they have no monetary value. Credits are forfeited where all your Accounts are terminated for breach of the one-account rule.

8.7 Price Changes#

We may change prices at any time. Changes never affect a Pass you have already purchased.

8.8 Refunds#

Refunds are governed by our Refund & Credits Policy, which forms part of these Terms. In summary: purchases are refundable within 14 days, reduced in proportion to use; after that, refunds apply only where a failure on our side is involved.

9. Badges, Achievements, and Certificates#

9.1 What They Are - and Are Not#

Badges, Achievements, and Certificates are digital recognitions of your progress on the Plaicer platform only. They reflect your demonstrated performance on Plaicer's practical, production-style exercises - training built around the skills used in real development work rather than academic coursework. They are not accredited qualifications, are not issued by a licensed education institution, are not rated on the Malta Qualifications Framework or any other national qualifications framework, and confer no academic credit or professional licence. Plaicer is not an accredited education provider.

You may display your Badges and Certificates (for example on a CV or professional profile) provided you do not misrepresent what they are. A Certificate reflects your performance at the time it was issued; Plaicer gives no warranty of current competence. Where we operate a verification page, it confirms issuance only.

9.3 Revocation#

We may revoke or invalidate any Badge, Achievement, or Certificate that was earned in breach of these Terms - in particular the one-account rule - including after issuance.

9.4 Curriculum Changes#

We may add, modify, retire, or re-order curriculum content, Challenges, and Stages at any time. Certificates you have already earned remain on your Account when the underlying curriculum changes. Certificates and their verification links cease to exist when your Account is deleted.

10. Acceptable Use#

When using the Service, you agree that you will not:

submit code or content that is illegal, infringes the intellectual property or privacy rights of any third party, contains malware, or is designed to disrupt, damage, or gain unauthorised access to Plaicer's infrastructure, other Users' Accounts, or any third-party system;
probe, scan, or test the vulnerability of any Plaicer system, or breach or circumvent any security or authentication measure;
attempt to reverse-engineer, decompile, or extract the source code of the Service, the Challenges, the interview content, the test cases, or the evaluation logic;
attempt to extract hidden test cases, reference solutions, or evaluation criteria - including through the in-Service AI assistant or any coaching feature;
use automated tools (bots, scrapers, headless browsers) to interact with the Service, create Accounts, or harvest content, except where we have explicitly authorised such use in writing;
share, publish, or redistribute interview questions, Challenge prompts, test cases, reference solutions, another person's Report, or any other Plaicer-created content;
share your Account credentials or login codes with any other person, or allow anyone else to take a Mock Interview, DSA Round, or Challenge on your behalf;
use the Service in a way that could damage, overload, or impair its operation, or that interferes with any other User's use of the Service; or
use the Service in violation of any applicable law or regulation, or for any purpose not expressly permitted by these Terms.

11. Plaicer's Intellectual Property#

All interview content, Stages, Challenges, prompts, test cases, reference solutions, curricula, design, code (other than your Submissions), graphics, logos, trademarks, and all other materials provided as part of the Service are the property of Plaicer or its licensors and are protected by intellectual property laws.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service for your own personal, non-commercial learning and skills-assessment purposes, subject to these Terms. No other rights are granted.

12. Service Availability#

We aim to keep the Service available at all times, but we do not guarantee uninterrupted access. The Service may be unavailable from time to time due to maintenance, updates, technical issues, or events outside our reasonable control.

We may add, change, or remove features of the Service at any time. If we permanently remove a paid feature during your Pass access period in a way that materially reduces what you paid for, you may contact us and we will provide a proportionate remedy, which may include a partial refund.

13. Suspension and Termination#

13.1 Your Right to Delete Your Account#

You may delete your Account at any time from your Account settings, or by emailing privacy@plaicer.com. Deleting your Account permanently erases your data as described in Section 14 and in our Privacy Policy. Deleting your Account does not by itself entitle you to a refund; refunds of unused Credits are governed by the Refund & Credits Policy, so if you intend to request one, do so before deleting your Account.

13.2 Our Right to Suspend or Terminate#

We may suspend or terminate your Account, with or without notice, if:

you breach these Terms, including in particular Section 10;
we are required to do so by law or by a regulator or court;
we reasonably believe your Account has been compromised or is being used fraudulently; or
it is necessary to protect the Service, other Users, or Plaicer.

Where we can, we will tell you why. Where we reasonably believe that telling you would compromise an investigation, the security of the Service, or the rights of others, we may act first and explain afterwards.

If we terminate your Account other than for your breach of these Terms, or we permanently discontinue the Service, we will refund the pro-rata unused part of any active Pass. Credits are forfeited without refund where termination is for your breach.

13.3 Effect of Termination#

When your Account is terminated or deleted, your access to the Service ends and any remaining Credits, Badges, and Certificates cease to exist. Clauses that by their nature should survive - including intellectual property, liability, and governing law - continue to apply.

14. Your Data When You Delete Your Account#

When you delete your Account, all your data - Submissions, transcripts, Reports, Results, progress, Certificates, and Account details - is permanently and irreversibly deleted from our live systems, and purged from encrypted backups when those backups are rotated. Deleted data cannot be recovered. If you create a new Account afterwards, it starts empty.

A limited set of records survives deletion only where the law requires it or a legitimate need compels it: purchase and tax records (retained as required by Maltese law), records needed to establish, exercise, or defend legal claims, and a minimal record of Accounts terminated for attacks on or abuse of our systems (to prevent their return). Details are in our Privacy Policy.

15. Disclaimers#

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Plaicer disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Your Results, Reports, scores, and coaching feedback are generated by automated and AI systems. They may contain errors or omissions. They are educational self-assessment tools: they are not a certification, qualification, or careers advice, they do not constitute a hiring verdict or recommendation of any kind, and Plaicer makes no representation that they predict success in any interview, role, task, or examination. Plaicer does not issue hire/no-hire judgements.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by Maltese law, including any statutory rights you may have as a consumer.

16. Limitation of Liability#

To the fullest extent permitted by law, Plaicer shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising from or related to your use of the Service.

Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service, whether in contract, tort, statute, or otherwise, shall not exceed one hundred euro (€100) or, if you have paid Plaicer any fees in the twelve (12) months before the claim arose, the total amount of those fees - whichever is greater.

Nothing in this section excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited under Maltese law.

17. Indemnity#

You agree to indemnify and hold harmless Plaicer, its directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or of the rights of any third party; or (c) any content you submit to the Service.

18. Changes to These Terms#

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this document and, for material changes, we will notify you by email and/or by prominently displaying a notice in the Service before the new Terms take effect.

Your continued use of the Service after the updated Terms take effect means you accept the changes. If you do not accept the updated Terms, you should stop using the Service and delete your Account.

19. Governing Law and Jurisdiction#

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of Malta.

You and Plaicer agree that the courts of Malta shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except that if you are a consumer, you retain the benefit of any mandatory consumer-protection rules of the country where you habitually reside, and where those rules so provide, you may bring proceedings in the courts of that country.

If you are a consumer in the EU, you may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

20. General#

Entire agreement. These Terms, together with the Privacy Policy, Refund & Credits Policy, and Cookie Policy, constitute the entire agreement between you and Plaicer regarding the Service.

Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is modified to the minimum extent necessary to make it enforceable.

No waiver. Our failure to enforce any right or provision does not waive it.

Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign ours in connection with a merger, acquisition, reorganisation, or sale of assets, or by operation of law.

No third-party rights. No person other than you and Plaicer has any rights under these Terms.

21. Contact Us#

Plaicer Tech Ltd Unit No. SG26 SOHO Savoy Gardens, Rue D'Argens, Gżira GZR 1362, Malta General and support: support@plaicer.com Privacy: privacy@plaicer.com