Last updated: 11 August 2026 Effective date: 11 August 2026
This policy forms part of the Plaicer Terms and Conditions. It applies to all purchases on plaicer.com, operated by Plaicer Tech Ltd, Unit No. SG26 SOHO Savoy Gardens, Rue D'Argens, Gżira GZR 1362, Malta.
1. Who Processes Your Purchase and Refund#
All purchases are processed by our merchant of record, Paddle.com Market Ltd ("Paddle"). Refunds are issued by Paddle to your original payment method. To request a refund, email support@plaicer.com, or contact Paddle at https://paddle.net. Refunds are made in the amount and currency you were charged; where currency conversion applies, exchange-rate differences are outside our control.
2. What You Can Buy#
- One-Time Pass (€9.99 excl. tax): one full six-Stage Mock Interview and one DSA Round in sequence (no expiry - start whenever you are ready), plus 3 free Credits valid for 48 hours after your Report is delivered.
- 2-Month, 6-Month, and 12-Month Passes: an access period plus a pooled Credit allocation, as shown on the pricing page.
All purchases are one-time payments. Nothing renews automatically. Prices exclude sales taxes; the final price including tax is shown at Paddle checkout.
3. Refunds Within 14 Days of Purchase#
You may request a refund of any purchase within 14 days of buying it. If you are a consumer in the EU/EEA this is your statutory right of withdrawal; we apply the same rule to everyone.
At checkout, you expressly request immediate access to your Pass and Credits and acknowledge that once the service is fully performed you lose the right of withdrawal, and that if you withdraw after starting to use it, you receive a refund reduced in proportion to what you have used.
How the refund is calculated:
- Nothing used (no Stage, DSA Round, Challenge, or course content started): full refund.
- Partly used: your used share is the greater of (a) Credits consumed ÷ total Credits included, and (b) days of access elapsed ÷ total days in the access period. Your refund is the price you paid multiplied by the unused share.
Refund = price paid × (1 − greater of credit share or time share)
A Pass includes both Credits and ongoing access to unmetered features (Challenges and courses), so both measures count toward use.
Additional rules:
- A Credit counts as used once you have started the Stage or DSA Round it was spent on (see Section 5).
- The 3 free Credits included with a One-Time Pass have no purchase price and are not refundable.
- Refunds are calculated on the amount you actually paid (after any upgrade deduction).
- When a refund is issued, remaining Credits under that purchase are removed and access under that purchase ends.
To request a refund, email support@plaicer.com within 14 days of purchase.
4. After 14 Days#
After the 14-day period, purchases are non-refundable, except where a failure on our side prevents a session from completing (Section 5) or we permanently remove a paid feature or terminate your Account without cause (see the Terms). Credits that expire unused at the end of an access period, dissatisfaction with a Report's content or score, and closing your Account are not grounds for a refund.
5. When a Credit Is Spent, Restored, or Lost#
- A Credit is consumed when you start a Stage or DSA Round.
- Restored: if a failure on our side prevents your session from completing, the Credit is restored automatically or on request within seven (7) days of the affected session.
- Not restored: sessions that fail or end because of your own internet connection, device, or browser, and Stages you started and abandoned.
6. One-Time Pass Specifics#
- You may purchase the One-Time Pass as many times as you like; each purchase adds to your saved history.
- If you purchase a 2-, 6-, or 12-month Pass within 48 hours of your Report being delivered, the €9.99 you paid is deducted from the Pass price and the Credits you used on the One-Time Pass are restored to your new balance. After 48 hours, Passes are at full price.
- If a One-Time Pass purchase is refunded, any upgrade deduction based on it becomes unavailable.
7. Duplicate Purchases#
Accidental duplicate purchases (the same product bought twice in error) are refunded in full on request - contact us within 14 days.
8. Chargebacks#
If you dispute a charge with your bank instead of contacting us or Paddle first, your Account may be suspended while the dispute is investigated. Contact us first - genuine problems are resolved faster by refund than by chargeback.
9. Your Statutory Rights#
Nothing in this policy limits your rights under Maltese law or the mandatory consumer-protection laws of the country where you live, including remedies for services not supplied with reasonable care and skill.
10. Contact#
Plaicer Tech Ltd Unit No. SG26 SOHO Savoy Gardens, Rue D'Argens, Gżira GZR 1362, Malta Email: support@plaicer.com